The Better the Team, the Safer the World – Golden Rules of Group Interaction in High Risk Environments: Evidence based suggestions for improving performance (download the PDF version here) by the Gottlieb Daimler and Karl Benz Foundation contains 21 Golden Rules to improve team work.
This is one of a series of articles that will explore one of these general rules that is particularly relevant as an Airline Commander and Leader in our specific aviation environment. See the end of this article for links to the other “Specific Rules”.
Just Say “We”, “Us”, “Our” & “Let’s”. As the Captain you want to increase the safety and effectiveness of your team (cockpit, cabin and external team members). You want to mould them into a coherent team by using personal, inclusive statements – get them personally involved; make “your” flight into “their” flight.
An easy way to do this is to include lots of “first person plural” words – We, Us, Our and Let’s.
This Golden Rule is illustrated in part by the following extract from the GIHRE Report:
Just Say “We”, “Us”, “Our” & “Let’s”. Use first person plural language to foster team perspective and increase crew familiarity so that your team is safer and more effective.
Links to other "Golden Rules"
Lead in a Pinch, Cede in a Cinch I Delegate So You Can Regulate
This is one of a series of articles that will explore one of these general rules that is particularly relevant as an Airline Commander and Leader in our specific aviation environment. See the end of this article for links to the other “Specific Rules”.
Just Say “We”, “Us”, “Our” & “Let’s”. As the Captain you want to increase the safety and effectiveness of your team (cockpit, cabin and external team members). You want to mould them into a coherent team by using personal, inclusive statements – get them personally involved; make “your” flight into “their” flight.
An easy way to do this is to include lots of “first person plural” words – We, Us, Our and Let’s.
This Golden Rule is illustrated in part by the following extract from the GIHRE Report:
The NTSB (1994) found that 73% of commercial aviation accidents occur on the first day of a crew pairing (relative to the base rates of 7–30% of flights that are an initial crew pairing) and that 44% of accidents occur on the first flight of a crew pairing (base rates 3–10%).By using lots of first person plural words you convey your sense of “team spirit”, encourage the other members of your team to start to become familiar with each other (we’re not strangers any more – let’s help each other to do this flight) and as a result your team starts evolving into a safer and more effective outfit.
These results have been interpreted as an indication of crewmember familiarity with one another, such that the more crewmembers fly together, the better they will be able to anticipate and respond to each others’ actions.
Just Say “We”, “Us”, “Our” & “Let’s”. Use first person plural language to foster team perspective and increase crew familiarity so that your team is safer and more effective.
Links to other "Golden Rules"
Lead in a Pinch, Cede in a Cinch I Delegate So You Can Regulate
0 comments:
Post a Comment